1. INTRODUCTION

Welcome to Sada Energy, operated by CLRE Innovative India Private Limited ("Company", "we", "our", "us").

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: www.sadaenergy.com

By using our website, products, or services, you agree to the terms outlined in this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect the following types of information:

A. Personal Information

When you:

• Submit enquiry forms

• Register warranty

• Become a dealer / distributor

• Request a quote

• Contact customer support

• Subscribe to newsletters

We may collect:

• Full Name

• Phone Number

• Email Address

• Company Name

• Address

• GST Number (for dealers)

• Product details

• Purchase information

• Vehicle details (for EV batteries)

B. Technical Information

Automatically collected when you visit our website:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on website

• Referral source

C. Communication Data

If you contact us via:

• WhatsApp

• Phone calls

• Email

• Social media

• Chatbot (if enabled)

We may retain communication records for quality, service tracking, and dispute resolution.

3. HOW WE USE YOUR INFORMATION

We use collected data to:

• Respond to enquiries

• Process product orders

• Provide quotations

• Register warranties

• Track service requests

• Improve product performance

• Provide technical support

• Send updates about offers or new products

• Improve website functionality

• Prevent fraud and misuse

4. WARRANTY & SERVICE DATA

For lithium batteries, UPS systems, and solar products, we may collect:

• Battery serial numbers

• Charger specifications

• Installation details

• Service reports

• Usage or diagnostic data (if applicable)

This data is used strictly for:

• Warranty validation

• Safety monitoring

• Service tracking

• Product improvement

5. DEALER & OEM INFORMATION

For dealers, distributors, fleet operators, and OEM partners, we may collect:

• Business registration details

• GST details

• Banking information (for payments)

• Sales performance data

• Marketing collaboration data

This information is kept confidential and used only for business purposes.

6. COOKIES & TRACKING TECHNOLOGIES

We may use cookies to:

• Improve website performance

• Analyze visitor behavior

• Track marketing campaigns

• Enhance user experience

You may disable cookies through your browser settings. However, some website features may not function properly.

7. DATA SHARING & DISCLOSURE

We do NOT sell your personal data.

We may share information only with:

• Authorized service centers

• Logistics partners

• Payment processors

• Legal authorities (if required by law)

• Technology providers (hosting, CRM, analytics tools)

All partners are required to maintain data confidentiality.

8. DATA SECURITY

We implement industry-standard security measures including:

• Secure hosting servers

• SSL encryption

• Restricted internal access

• Secure data storage systems

• Password-protected admin panels

However, no system can guarantee 100% security.

9. DATA RETENTION

We retain your data:

• As long as required for business operations

• For warranty duration

• For legal compliance

• For dispute resolution

After this period, data may be securely deleted.

10. YOUR RIGHTS

You have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Opt-out of marketing communications

To exercise these rights, contact us at:
 care@sadaenergy.com

11. MARKETING & COMMUNICATIONS

We may send promotional messages about:

• Dura+ UPS updates & offers

• SafeMiles EV battery updates & offers

• Solar product updates & offers

• Seasonal discounts

• Dealer programs

You can unsubscribe anytime via email or WhatsApp reply.

12. THIRD-PARTY LINKS

Our website may contain links to:

• Social media platforms

• Payment gateways

• Dealer portals

• External resources

We are not responsible for the privacy practices of third-party websites.

13. CHILDREN'S PRIVACY

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

14. COMPLIANCE WITH INDIAN LAWS

This Privacy Policy is governed by:

• Information Technology Act, 2000

• Applicable Indian data protection regulations

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.